MTN service degradation

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Where we stay we do not have access to any Telkom infrastructure, and were forced to make use of 3G products. We happily paid the over inflated 3G prices, seeing that the quality of service was quite acceptable. Last year October however our connectivity took a serious dip. At present we have no connectivity. We are paying almost R900/mo for an uncapped service that cannot open email or even a local news site.


We at first thought it must be our equipmeTNnt. We were using a Planet 3G router for almost 1 year then, and thought it might be time to replace it. We then opted for a very expensive Mikrotik solution. Still no improvement. We then purchased a booster aerial. Still no luck. R5k poorer and still nothing!

Our service has now gone from bad to worse and is impacting on our work, and we are forced to work longer hours. When the problem started, we found that from 7PM every evening we have little to no connectivity. Today, if we are able to establish a connection, the speed is much worse than a 56k dial-up. Our voice quality has also dropped significantly, and most of our calls are being dropped. Last week I had to call a customer back 9 times on a 3 minute call.

Most of the time it is a battle getting through to competent technical support staff, when you call the mobile operators. We have spent countless hours on the phone with clueless technicians.

After lodging two complaints on http://www.hellopeter.com we finally got a response. This is the final result:

We have done drive tests in the area, and found that the signal levels are very low, especially on 3G. As per attached correspondence , it does not look like we can improve coverage in this area.

Complaint #1 : http://www.hellopeter.com/autopage/complaints-to-compliments/non-existant-tec...
Complaint #2 : http://www.hellopeter.com/autopage/complaints/service-degradation-734813

Our reality is that we rely on connectivity to earn a living, and without no connectivity, there is no income.

We are not being unreasonable here: We did not go out and buy all this stuff to use in some area where there wasn't any signal and now supposedly sit with buyers remorse. No, we were actually happy customers until the MTN tower broke in Paarl. We know this, because a consultant from a company called Bytes, was hired by MTN to investigate the issue, and he told us there is a problem. We also have the Google Latitude logs to prove it.

Just to make matters much much worse, my family suffered a terrible personal loss because of this. Last week (and now if this was America I would have sued) Thursday, we were forced to drive out to our office after hours, due to the lack of internet once-again. We went home just after 5PM to check on our pets. Left about 15mins later. We came back 3 hours later to a heart-breaking sight. Our boston terrier, Pogo was bitten by a snake, and by the time we found him it was too late. We rushed him to the vet, but he sadly passed away in my arms on our way to the vet. Struggling to get a call through with 3 phones, all on a bad MTN signal - imagine the words I have for these people.
If we had the same connectivity as we did last year October, then we would have stayed home - because it was only emails we needed to respond to. And even if our dog found a snake in the garden, we might have been in a position to save his life.

I am slowly getting fed up with the poor technology service in this country. Large profit hungry foreign corporations bleed us dry, while they do not accept the responsibility for providing the service - which only they are licensed for.
With the privilege comes a responsibility. I have now seen first hand what happens when these careless operators are allowed to run wild without consequence.

Squidoo for SEO

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Squidoo has become an excellent way for people to get their info out there to the public. Squidoo, basically, acts as a single web page dedicated to your topic. This includes text, pictures, video and most importantly, links. Squidoo links are also searched and indexed by search engines, in other words, squidoo offers do-follow links. Squidoo has become an effective way for many small and large businesses to get word of their product or service to an even larger audience.

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10 Recent Google Algorithm Changes You Need to Know to Improve Your Ranking

http://blog.ineedhits.com/search-news/10-recent-google-algorithm-changes-you-...

Any time there is an update to Google’s search algorithm its big news. Our readers work themselves into a fluster speculating what aspects have changed and the impact it will have on their website’s ranking.

Brace yourself – Google is at it again. There have been some recent changes from Google, but the good news is that there is no need to guess this time, Google has (for once) released details of ten new algorithm changes it has made to how it shows and ranks search results.

In no particular order (and directly from Google), here they are:

  1. Cross-language information retrieval updates: For queries in languages where limited web content is available (Afrikaans, Malay, Slovak, Swahili, Hindi, Norwegian, Serbian, Catalan, Maltese, Macedonian, Albanian, Slovenian, Welsh, Icelandic), we will now translate relevant English web pages and display the translated titles directly below the English titles in the search results. This feature was available previously in Korean, but only at the bottom of the page. Clicking on the translated titles will take you to pages translated from English into the query language.
    What this means for webmasters: You will now be able to reach new markets that you couldn’t previously due to language boundaries.
  2.  

  3. Snippets with more page content and less header/menu content: This change helps us choose more relevant text to use in snippets. As we improve our understanding of web page structure, we are now more likely to pick text from the actual page content, and less likely to use text that is part of a header or menu.
    What this means for webmasters: Ensure you have relevant and quality content on the right pages of your site and spend less time manipulating your header descriptions, and alt and meta tags.
  4.  

  5. Better page titles in search results by de-duplicating boilerplate anchors: We look at a number of signals when generating a page’s title. One signal is the anchor text in links pointing to the page. We found that boilerplate links with duplicated anchor text are not as relevant, so we are putting less emphasis on these. The result is more relevant titles that are specific to the page’s content.
    What this means for webmasters: With this information laid out by Google, it is clear that site wide linking (in headers, footers and blog rolls) will not lead to any better ranking.
  6.  

  7. Length-based autocomplete predictions in Russian: This improvement reduces the number of long, sometimes arbitrary query predictions in Russian. We will not make predictions that are very long in comparison either to the partial query or to the other predictions for that partial query. This is already our practice in English.
    What this means for webmasters: Good news for Russian users, but pretty useless for the majority of searchers who use English.
  8.  

  9. Extending application rich snippets: We recently announced rich snippets for applications. This enables people who are searching for software applications to see details, like cost and user reviews, within their search results. This change extends the coverage of application rich snippets, so they will be available more often.
    What this means for webmasters: software applications must now include descriptive rich snippets in order to get a higher ranking.
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  11. Retiring a signal in Image search: As the web evolves, we often revisit signals that we launched in the past that no longer appear to have a significant impact. In this case, we decided to retire a signal in Image Search related to images that had references from multiple documents on the web.
    What this means for webmasters: This tweak is aimed to improve image search function. But maybe Google is trying to decrease the link juice from sites like Flicker, Dailymotion etc.
  12.  

  13. Fresher, more recent results: As we announced just over a week ago, we’ve made a significant improvement to how we rank fresh content. This change impacts roughly 35 percent of total searches (around 6-10% of search results to a noticeable degree) and better determines the appropriate level of freshness for a given query.
    What this means for webmasters: In order to rank well in the SERPs, you must be updating your content almost daily especially on blogs.
  14.  

  15. Refining official page detection: We try hard to give our users the most relevant and authoritative results. With this change, we adjusted how we attempt to determine which pages are official. This will tend to rank official websites even higher in our ranking.
    What this means for webmasters: Basically, this is good news for long-established brands. The official sites will get better rankings and the industry giants get a stronger hold on search results too!
  16.  

  17. Improvements to date-restricted queries: We changed how we handle result freshness for queries where a user has chosen a specific date range. This helps ensure that users get the results that are most relevant for the date range that they specify.
    What this means for webmasters: If your company’s news is in Google News then expect it to be given more prominence now during the time that the news is still relevant.
  18.  

  19. Prediction fix for IME queries: This change improves how Autocomplete handles IME queries (queries which contain non-Latin characters). Autocomplete was previously storing the intermediate keystrokes needed to type each character, which would sometimes result in gibberish predictions for Hebrew, Russian and Arabic.
    What this means for webmasters: Nothing specific, just that the user experience for non English speaking users will get better.
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What’s significant from this news is that Google is now providing additional details on both large and small algorithm alterations. Do you think this is a sign of things to come? Leave your thoughts in the comments below.

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Seacom Update on Cable Repair

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20 OCTOBER 2011

SEACOM has completed the restoration process for all of our customers on alternative routes.

In the meantime, the repair vessel is now in transit to the repair ground in the Mediterranean. The vessel has received the master permit for this repair;  operational permits are being finalized and should be received prior to arrival on the repair ground. At this time repair completion is expected late October, however we’d note that the usual exogenous factors associated with sub-sea repairs, including weather and currents, may further impact the repair.


SEACOM continues to monitor the situation closely and will update customers regularly on progress.

 

Creating the Dave Hill look - for a wedding

I am busy working through about 3000 wedding photos taken by the Boland Weddings team. I experimented with the Dave Hill look, and created a preset in Lightroom.

The bride specifaclly requested a bit of a more modern / edgy / over exposed look for her photos.

I think this can work quite well for wedding photos, don't you?

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